The Automated Chain of Custody for Incident Resolution
We replace tribal knowledge with cryptographic proof. Déjà deterministically links your crash telemetry to your resolution artifacts, creating an audit trail that survives employee churn. What is Déjà?
Pricing scales with how far back you can remember — not how many engineers use it.
No magic. Just math.
Patent Pending Application 19/430,349
Déjà watches the artifacts you already ship: stack traces, commits, PRs, deploys. When a failure repeats, it returns the last proven fix — with the exact diff and context.
Ingest & Normalization
Déjà strips ephemeral noise (timestamps, memory addresses) to calculate the immutable "Fingerprint" of the execution path.
execution shape
normalized paths
invariant error signals
Cryptographic Linkage
We do not "predict" matches. We map the SHA-256 hash of the crash signature to the Commit SHA that previously resolved it. It is a binary state: True or False.
Enforce Chain of Custody
When the failure resurfaces, Déjà serves the signed Resolution Artifact. It proves exactly who fixed it, when, and which lines of code were the root cause.
Eliminate Key Person Risk
Employees leave. Vendors change. Déjà decouples your institutional knowledge from individual tenure. When the expert leaves, the answer stays.
The original author left the company six months ago. When the service deadlocked today, Déjà surfaced her exact remediation steps from the archives. We resolved a Sev-1 in minutes without the subject matter expert.
"It's not the database. The logs show the worker is stalling on the 3rd retry."
"Pushing a fix. Added an idempotency key to prevent the double-charge on retry."
A stack trace shows the crash. A git commit shows the patch. But neither explains the logic. Déjà cryptographically binds the unstructured investigation (Slack threads, PR comments) to the final resolution artifact. We turn ephemeral chat logs into permanent forensic records — creating a unified, searchable timeline for your next SOC 2 or ISO 27001 audit.
Jira says 'Resolved.' Déjà proves it.
Jira tracks the status. Déjà tracks the truth. A "Resolved" ticket is just a claim. Déjà validates that the deployed PR physically alters the execution path of the stack trace. We provide the Chain of Custody that proves the ticket isn't lying.
Administrative Label (Unverified)Is it the database? Or the frontend?
Need fix ASAP. Clients angry.
"@Engineering any update on this? ETA?"
View PR
"Confluence lists the Plan. Déjà enforces the Truth."
Documentation rots. Wikis fade. The Commit SHA is the only immutable record of how the fire was actually extinguished.
The Zero-Hallucination Warranty
Déjà warrants that it will never suggest a resolution based on probabilistic inference or LLM guessing. We only surface artifacts that are cryptographically linked to the stack trace. If we don't have proof, we stay silent.
JIRA says "Resolved." Déjà proves it.
Ticket status alone isn't enough. Déjà runs validation gates on every historic fix to validate the Chain of Custody. If any gate fails, the Validation Orchestrator (Patent Pending) rejects the artifact to prevent false positives.
Corporate Amnesia is an Unbudgeted Liability
Stop paying the "Rework Tax" on your engineering budget. You already paid your most expensive engineers to solve this problem once. Paying them to solve it again is not "maintenance" — it is pure waste. Déjà turns past R&D into a permanent asset.
*Observed on repeat incidents where a prior validated fix exists in the Déjà vault.
You're not debugging new problems. You're re-solving old ones because nobody remembers the fix.
Every team already paid to fix this once. Déjà makes sure you never pay again.
In Enterprise, downtime isn't just engineer cost; it's contract penalties.
The same failure reappears multiple times across quarters.
$125k
Per unresolved pattern, per year.
Your Incident Vault is an Appreciating Asset
Most software depreciates. Déjà appreciates. Every outage you solve adds a permanent antibody to your system. The longer you use it, the cheaper your uptime becomes.
Pricing based on Audit Horizon.
We do not charge per seat. We charge for the length of the forensic history we maintain. Predictable, flat-rate billing for the entire organization.
Free forever. Starts empty and learns from today forward.
- ✓ 90-day rolling memory window
- ✓ Live Indexing Only (No Backfill)
- ✓ Surfaces proven fixes
Flat rate per organization. Unlimited seats.
- ✓ 2-Year Historical Forensic Index (instant institutional memory)
- ✓ Full-Stack Trace Hashing (links bugs to fixes across major releases)
- ✓ Advanced validation gates (rate gate + duration gate)
- ✓ Slack & PagerDuty integration
- ✓ Priority support
Additional audit horizon available as your history grows.
For compliance and infinite scale.
- ✓ Unlimited Retention & Legal Hold (multi‑year history)
- ✓ Self‑hosted / VPC options
- ✓ Custom validation gates (define your own rules)
- ✓ SSO (Okta/SAML) & audit logs
- ✓ SLA & security review
Built for Regulated Environments
Choose the deployment model that matches your compliance requirements and security posture.
Fully managed SaaS deployment with enterprise-grade security controls and compliance certifications.
- ✓ SOC 2 Aligned Architecture
- ✓ GDPR & CCPA Compliant
- ✓ NIST 800-53 Encryption Standards
- ✓ Social Login (GitHub/Google)
- ✓ Encrypted-at-rest data vaults
- ✓ Single-tenant logical isolation
Dedicated infrastructure with complete network isolation and enhanced security controls for regulated industries.
- ✓ Data Residency (US / EU / APAC)
- ✓ Dedicated compute resources
- ✓ Network isolation (VPC)
- ✓ Enhanced audit logging
- ✓ Service Level Agreements (SLAs)
- ✓ Dedicated support channel
- ✓ Enterprise SSO (Okta/SAML/SCIM)
Security & Compliance FAQ
Accelerate your risk assessment. Definitive answers on data isolation, deterministic matching, and forensic governance.
Do you train public LLMs on our intellectual property?
No. Déjà is a deterministic system, not a generative one. We use hashing algorithms (SHA-256) to match incidents. Your source code is never used to train third-party models, and your data remains strictly isolated within your compliance boundary.
Does this require agents on our production servers?
No. Déjà operates entirely out-of-band. We integrate via read-only APIs with your Version Control (GitHub) and Observability stack. We do not sit in the runtime path, and we add zero latency to your production services.
Is the matching probabilistic (AI) or deterministic?
Deterministic. While we use LLMs for summarization, the core linkage is based on stack trace hashing and AST analysis. This ensures 100% precision for recurrences and eliminates the "hallucinations" common in pure-AI ops tools.
Do we own the Forensic Vault data?
Yes. You are building an institutional asset. All indexed incident history, diff correlations, and resolution timelines can be exported via our Compliance API or raw JSON dumps at any time. We are the custodian, not the owner.
Turn Incident History into a Permanent Asset.
Déjà is not an incident manager. It is a Forensic Vault. Decouple operational resilience from individual tenure and stop paying the "Rework Tax" on problems you have already solved.